Visitor FAQ

  • Why are we now back in 2021 with a physical event?

    2020 saw Decor + Design go virtual as a response to uncertainty around public gatherings and ongoing domestic and international travel restrictions. With domestic borders now open and an appetite for face-to-face networking, we have decided to proceed with a physical tradeshow in 2021.

    Decor + Design and Informa Australia are conscious of our responsibility to protect the health and safety of our visitors, exhibitors, partners and staff. As such, stringent COVID-safe measures will be in place at the event to ensure we adhere to both government advice and Informa’s AllSecure Key Commitments.

  • What are the visitor requirements in relation to COVID-19 safety measures?

    All attendees are required to check in at the Melbourne Exhibition Centre via the Victorian Government QR Code each day for contact tracing purposes. Download the Service Vic App for a quicker check in at the venue.

    Visitors must not enter the venue if you are feeling unwell or have any COVID-19 symptoms. You must also not enter the venue if you have been in close contact with a person who has been diagnosed as COVID-19 positive, or if you have been a COVID-19 hotspot in the last 14 days.

    To obtain access to the venue visitors are required to show proof of registration, check in, and sanitise their hands upon entry.

  • What do I do if someone tries to sell me the Decor + Design databases and visitor lists?

    This is a scam and you should ignore them. Decor + Design operates under strict data privacy laws, and we do not share our visitor or any other internal data with unauthorised third parties.

    Any communication you may receive offering you to rent/buy or download our visitor or exhibitor contacts is a scam and should be deleted.

  • Who can attend? (Conditions of Entry)

    Decor + Design is a Trade Only Event. Entry is restricted to bona fide members of the furniture & soft furnishings industry and over the age of 16. These include Retailers, Designers, Decorators, Architects and relevant buyers from Hotels, Restaurants, Healthcare, Aged Care, Government, Educators, Real Estate & Building and Construction.

    Business ID may be required upon entry e.g. Business card, letterhead, pay slip or company documentation containing your company ABN (this could be a company bill, company order or company registration certificate). You may also be asked for personal identification such as a driver’s license to substantiate your identification. All visitors must be able to provide proof they either work or operate the company used in registration.

    Those not involved in the furniture & soft furnishings industry will not be admitted. Selling or promotion of products/services to exhibitors is not permitted. Students can attend and will be required to register. Visitors failing to abide may be asked to leave the venue. The Organiser reserves the right at their discretion to deny or withdraw access to non-approved persons.

    Non-exhibiting manufacturers, distributors and/or suppliers in the furniture & furnishings industry are limited to a maximum of six (6) staff to register and attend Decor + Design. If you wish to request additional staff, please email

  • How much does it cost to attend?

    Once registered as a bona fide trade visitor, attendance is free. Tickets must be purchased for entrance to the Australian House & Garden International Seminar Series.

  • Do I need to register for the show?

    Yes, all trade visitors must pre-register for the show. In 2021 COVID-19 safety measures require that all visitors register prior to the show, as a completed registration is required to gain access to the venue.

    Visitor contact details (name and phone no. only) will be provided to the venue in line with current Victorian State Government contact tracing requirements. Visitor contact details are held in line with strict privacy guidelines and are destroyed after 28 days.

    NOTE: When registering, full company details must be entered ie: company address, not personal address. All required fields must be completed in full, and failing to provide full details may determine registration approval.

  • What happens when I register?

    Please note: Your visitor badge will not be posted – All visitor badges will either need to be printed at home, or collected from the onsite registration at the event.

    A subject to approval email will be sent to you so you know your registration has been processed. We the organiser will then confirm or decline your booking with an approved or declined email confirmation. Estimated approval time is within the week.

    Please note your registration must be approved by the organiser before your booking is confirmed. If confirmed, you will be sent an e-ticket. Please print this e-ticket and bring it to the show to collect your badge. In 2021 your e-ticket will be required to gain entry to the venue in line with venue COVID-19 safety measures.

    All emails will be sent to you from

    Business ID is required onsite.

    Note that the Organiser reserves the right to cancel invalid registrations to ensure that entry is limited to bona fide trade visitors.

    IMPORTANT INFORMATION – Visitor badges from previous years are not valid.

  • Can I check or update my registration details?

    You can update your registration details by phoning the visitor hotline +61 2 9212 4108 or login via this page with the registration number that was emailed in your confirmation.

    Alternatively, your registration details can be altered when you arrive at the trade show at the on-site registration desk located near the entrance. You won’t need to complete another registration form, simply present your business identification at the counter.

  • How do I book in for seminars if I’ve already registered?

    Please phone the visitor hotline on +61 2 9212 4108 to book seminar tickets, or login via this page with the registration number that was emailed with your confirmation.

    Seminar tickets can also be purchased onsite, however we encourage you to pre-book to avoid disappointment as seminar attendee numbers are capped.

  • I can’t attend a seminar, can my seminar ticket be refunded?

    Seminars are non-refundable. For all seminar enquiries please contact the visitor hotline on +61 2 9212 4108.

  • How do I delete my registration?

    Please call our visitor hotline on +61 2 9212 4108.

  • How do I register a colleague?

    Colleagues will need to register individually via the registration page online.

  • Can I still attend if I have not registered before arriving?

    You will not be able to attend the show if you have not pre-registered for the show at least 3 days in advance. This is a current government regulation due to COVID-19 control measures and is subject to change.

  • Can students attend?

    Final year Tertiary or TAFE students currently enrolled in a relevant course may attend the show provided they have an appropriate student identification card.

    Any groups larger than 6 students must apply in writing to the organiser for approval. Details must include institution, course, number of students and preferred attendance time. Email

  • Can I bring my friends or family to have a look?

    Sorry, this is strictly a trade only event.

  • Is there a cloak room onsite?

    Yes, there is a cloakroom onsite, located in the concourse.

  • How do I get to the venue?

    There are a number of travel options to get you to and from the venue. Visit this link for information on how to get to the Melbourne Exhibition Centre. For information on the venue’s safety measures visit this link.

  • Is there free parking?

    Unfortunately, there is no free parking. Click here for information on car parking at the Melbourne Exhibition Centre.

  • Do I need a visa to visit Australia?

    Most international visitors to Australia will require a visa to enter the country. For government details on visas visit Australian Government Immigration site at Remember if you need to make a visa Application make sure you do so well in advance as there is usually a processing period involved.

  • I am interested in exhibiting, who do I contact?

    Please contact a member of the sales team. Chris May, Alice Domenis, or Chris Shorthouse will be able to assist. [Link to email addresses]

  • Who organises the show?

    Informa Australia
    Level 4, 24 York St, Sydney NSW 2000
    Tel: +61 2 9080 4030

    For all registration enquiries please telephone +61 2 9212 4108

  • Can I remove purchased items during the show?

    Orders can be placed but items cannot be removed from the show floor. If you do purchase items from the show floor from an exhibitor, you will ONLY be able to remove these items from the Trade Show between 1pm – 3pm Sunday 18 July 2021. If you are not able to remove your purchased items during this time, then please arrange an alternative with the exhibitor. The MCEC will not allow any trollies on the concourse, you will only be able to carry items.

  • Can I bring children?

    As this is a Trade Show we advise you not to bring children. If this is not feasible then yes you can bring children into the Trade Show. For any children entering the exhibition under the age of 12 years old, a guardian will need to sign a waiver at the show entrance. The waiver states that the Guardian takes full responsibility for any damages/breakages that may be caused by their pram or child/children entering the exhibition. On exit of the exhibition, all prams will be searched by security.

  • Photography Policy

    Informa requests that attendees and exhibitors seek permission from stand holders prior to taking photographs of other exhibition stands or display products during this conference.

    We ask that all attendees uphold a professional and respectful environment when taking photographs during the conference and exhibition.